Currency of the Republic of Kazakhstan 44 questions
What should be done in case of a refusal to accept, change and exchange commemorative banknotes of the national currency?
Commemorative banknotes are legal money which are withdrawn from the circulation as they naturally wear out. They must be accepted for all types of payments, banking transactions and transfers. These banknotes can be changed and exchanged without restriction by all the second-tier banks and branches of Kazpost JSC.
For a refusal to accept, change and exchange such banknotes and coins, article 206 of the Administrative Offenses Code also envisages administrative liability.
If your banknotes are denied, you must contact a regional branch of the National Bank to take appropriate measures. We recommend to make video recording or demand a written justification for a refusal to accept a banknote.
A complete list of commemorative banknotes, as well as information about addresses and contacts of the branches of the National Bank are available on NBK website.
What should be done in case of a refusal to accept, change and exchange the national currency?
If you were denied acceptance, change and exchange of banknotes or coins of the national currency, which are legal money, you should contact the nearest branch of the National Bank for further clarification of the circumstances and application of appropriate measures. Information about addresses and contacts of regional branches of the National Bank can be found on our website.
We would point out that article 206 of the Code of Administrative Offenses of the Republic of Kazakhstan provides for an administrative liability in case of a refusal to accept banknotes and coins of the national currency in circulation. First time a warning is issued. For repeated refusal, within a year after an administrative penalty is imposed, a fine is imposed on business entities or non-profit organizations in the amount ranging between 5 and 25 monthly calculation indices. A fine of 50 MCIs is fixed аor second-tier banks and organizations engaged in certain types of banking operations.
Where can one exchange and change the national currency?
Banknotes and coins of the national currency can be changed and exchanged in all the second-tier banks, branches of Kazpost JSC and branches of the National Bank, subject to availability of one or another denomination at a cash desk. Minimum amount and size of fees for transactions of cash change are fixed by banks and branches of Kazpost JSC on their own. In branches of the National Bank they can be changed free of charge.
Information about addresses and contacts of regional branches of the National Bank can be found on NBK website.
Is it possible to exchange obsolete banknotes of 500, 1,000, 2,000, 5,000 and 10,000 KZT denominations of 2006 standard?
Obsolete banknotes of 500, 1,000, 2,000, 5,000 and 10,000 KZT denomination of the 2006 standard can be exchanged for valid ones at all the branches of the National Bank without any restrictions.
We provide a reminder that an unlimited period for exchange of banknotes of the 2006 standard and subsequent years of issue starts from June 12, 2021. All the addresses and contacts of our branches are available on NBK website.
